You've probably heard the familiar analogies for organizational change: "We're rebuilding the airplane while it's flying." "We're replacing the engine while driving down the highway." I'd like to offer a different perspective: the broken sidewalk. The Challenge of Transformation Imagine your organization's technology, processes, and operational systems as an extensive network of sidewalks. Some are cracked. Some have been patched repeatedly over the years. Others no longer co

Our culture loves heroes. We glorify them, reward them, and even build systems that depend on them. When the fire breaks out, we know exactly who to call… that one person who will drop everything, stay late, and save the day. And while that person deserves our gratitude, there is a hard truth. Heroes don’t scale. This phrase has circulated in leadership circles and management writing for years, from individuals such as Guido Sacchi and echoed by voices such as Mark Green and

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(A Change Management Article) “I Need Help” A number of years ago, I went out for a bike ride. I had the privilege of living in a...